Privacy Policy

Njinsky IVF and Fertility Centre
Effective Date: April 17, 2025

1. Introduction 

Njinsky IVF and Fertility Centre (“Njinsky IVF,” “we,” “our,” or “us”) is committed to respecting and safeguarding the privacy rights of our patients, visitors, and users of our website, mobile applications, services, and related digital platforms (collectively, the “Services”).

This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your information. By accessing or using our Services, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use our Services.

If you are using the Services on behalf of another individual (such as a spouse or child) or entity, you represent that you are authorized to accept this Policy on their behalf.

2. Information We Collect 

2.1 Personal Information

We may collect information that identifies you (“Personal Information”) when you access or use our Services, including:

• Full name, contact details (phone number, email address, mailing address)
• Date of birth, gender, marital status
• Medical history, fertility history, treatment records, laboratory and imaging results
• Insurance details (provider name, member ID, coverage information)
• Payment and billing information
• CNIC/passport number (where applicable)
• Communications and correspondence with Njinsky IVF 

You may still access certain parts of our Services without providing Personal Information; however, some features may be unavailable.

2.2 Traffic and Technical Data

We automatically collect information such as:

• IP address, device type, browser type
• Access times, pages viewed, referring URLs
• Geolocation information (if enabled)
• Interaction data with our Services

This technical data may also be considered Personal Information depending on applicable law.

3. How We Collect Information

We collect information in several ways:

• When you fill out registration, consultation, or medical history forms
• Through website forms, online chats, or inquiry forms
• When you use our appointment booking tools
• Through cookies and tracking technologies
• From direct communication (emails, SMS, phone calls)
• From third-party platforms where you engage with Njinsky IVF content (with consent)

4. Use of Information

We use the collected information to:

• Provide you with IVF and fertility-related services and treatments
• Schedule and manage your appointments
• Communicate important updates regarding your treatment
• Improve the functionality, quality, and performance of our Services
• Conduct clinical and operational research (de-identified data only)
• Ensure security, fraud prevention, and regulatory compliance
• Send newsletters, health tips, promotions (only with your consent)

We may use non-identifiable information for analytics, marketing, and service improvements.

5. Disclosure of Information

We may share your Personal Information:

• With your treating fertility specialists, nurses, embryologists, or referring physicians
• With third-party service providers (billing systems, lab services, IT support, CRM systems) under strict confidentiality obligations
• With insurance companies (for eligibility and claims processing)
• If required by law, regulation, or legal process
• In case of medical emergencies
• In case of business transfer, merger, or acquisition (with appropriate safeguards)

We do not sell your Personal Information to third parties.

6. Storage and Security of Information

We maintain strict security measures to protect your information, including encryption protocols, secure servers, and restricted access controls.

However, no method of transmission or storage is 100% secure. If a breach occurs, we will notify you as per applicable law.

7. Your Choices and Rights

You have the right to:

• Access, review, and update your Personal Information
• Request deletion of your account and related data (subject to regulatory retention requirements)
• Opt-out of promotional communications
• Restrict or object to certain processing activities

You may exercise your rights by contacting us at info@njinsky.com

8. Children’s Privacy

Our Services are intended for individuals aged 18 and older. We do not knowingly collect information from individuals under 18 without parental/legal guardian consent.

If you believe we have collected information from a minor, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Personalize your experience
• Analyze usage trends
• Provide targeted communications (only with consent)

You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the Services.

10. Third-Party Links

Our website may contain links to third-party websites or applications. Njinsky IVF is not responsible for the content or privacy practices of such external sites. We encourage you to review their privacy policies separately.

11. Updates to Privacy Policy

We may revise this Policy periodically. The updated Policy will be posted on our website with the new effective date. Continued use of our Services after any changes constitutes your acceptance of the updated Policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Njinsky IVF and Fertility Centre
Email: info@njinsky.com
Phone: +923120666786
Address: 16 Fairways Commercial, DHA Raya, Lahore, Pakistan

13. Additional Tools and Software

We may use digital analytics tools (such as Google Analytics and Meta Pixel) to better understand user interactions and improve the user experience.

14. Data Ownership and Copyright

All content on the Njinsky IVF platform (including text, images, and digital assets) is the property of Njinsky IVF and may not be copied, reused, or distributed without explicit permission.